Overview
An offshored accounts receivable resource will be able to do the majority of tasks conducted by internal resources in relation to issuing, following up and transacting customer invoices.
Specific responsibilities would be identified as part of the recruitment of your new staff member as well as any certification requirements.
Why Offshore This Function?
- Your organisation has and is growing and the day-to-day accounting requirements have become a burden to local staff
- You invoice days outstanding is negatively affecting cashflow
- Internal promotion or turnover has created resource capacity issues
Top 5 Responsibilities
- Issuing invoices to customers for products and/or services
- Monitoring expected invoicing and communicating internally on progress of work
- Monitoring invoice days outstanding and issuing reminders and/or warnings as appropriate
- Confirming payments in financial systems
- Report of key AR metrics suchs as days outstanding to management
Role Notes & Ratings
Depending on the role that you are offshoring there are considerations that you should be aware from. The below is an evaluation of key aspect of an offshored position based on our experiences in the industry
Customer / Supplier Exposure
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Engagement with customers in relation to invoices and payments.
English proficiency requirement
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Understanding and communicating in English is important for this role
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Tasks tend to be routine and largely independant. Communications can be achieved through electronic collaboration tools.
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Many qualified accountants or adminstration resources are available to fulfil this role
Domain knowledge requirement
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Little customer specific domain knowledge is required
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Tasks are usually easily measurable and correctness is traceable
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