Snapshot of our SWOT Analysis for BPO Providers

A SWOT analysis is a common tool used as part of organisational strategic planning sessions and by management consultants globally to varying levels of success. While it is a tremendous

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Your time could be the most valuable tool for successful offshoring

We’ve previously written about the importance of putting in appropriate amounts of time and effort into building and supporting your offshored team and that offshoring is not necessarily

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An offshoring health check could be the medicine you need

Is your organisation offshoring or outsourcing operational functions but you feel that you could achieve more? Are you experiencing higher than expected turnover? Are you not sure how

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Is it time to start building your offshored team?

Another year is coming to an end and it’s the time of year when we should take stock of our accomplishments and reflect on our strengths and weaknesses. We

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A response to : The End of Call Centres Will Devastate Manila and Philippines

Original article: http://philippineone.com/the-end-of-call-centres-will-devastate-manila-and-philippines/  Recently I was sent a link to an article relating to the end of call centres in the Philippines (linked above) and it really got me

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Tools to succeed with dispersed teams [updated]

2018 Edition is now available hereDealing with dispersed teams, as is the case with offshoring, can be much more successful if you have the appropriate tools in place

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Featured Role ~ Marketing Assistant

This article will feature a specific offshored role that Change Fox has had success with placing and realised significant benefits to the organisations who have included these types

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Suring up your offshoring initiatives with Strategic HR Management

The underpinning of any organisational growth is often a viable and forward thinking human resources management strategy, and this is an often neglected aspect of offshoring initiatives. Too

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Featured Role ~ Helpdesk Support

This article will feature a specific offshored role that Change Fox has had success with placing and realised significant benefits to the organisations who have included these types

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Offshoring services that drive long-term success

If you are an organisation considering offshoring operational functions, there are many business process offshoring (BPO) providers to choose from. Many of them do a great job of supporting

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